Return & Exchange Policy
We want you to love your maia jewelry. If something isn't right, we're here to make it easy.
30-Day Money-Back Guarantee
If you are not fully satisfied with your purchase, you may return or exchange your item within 30 days of the shipment date, provided it is in its original, unworn condition.
To initiate a return or exchange, please contact us at returns@maiajewelers.com.
- A Return Merchandise Authorization (RMA) is required for all returns
- Each customer is eligible for two complimentary returns per calendar year
- We reserve the right to limit or refuse returns that appear excessive, abusive, or fraudulent
Return eligibility begins when your order is marked as shipped.
Fraud & Abuse Protection
Orders flagged as high-risk may be cancelled or held for verification. We may request identity or payment verification for high-value orders.
Returns may be denied if items show signs of wear, damage, or alteration, do not match the original order, or show evidence of misuse.
Delivery, Missing Packages & Theft
Once a package is marked as delivered by the carrier, responsibility transfers to the customer.
If your package is missing, check with neighbors, file a carrier claim, and contact us. We are not responsible for stolen packages after delivery.
Non-Returnable Items
The following items are final sale and cannot be returned or exchanged:
- Orders outside the 30-day return window
- Custom or engraved items
- Resized rings
- Previously exchanged items
- Clearance items
Comparative Purchasing
Purchasing multiple items with the intent to return most is not permitted. Such orders may be cancelled, charged a restocking fee up to 15%, or declined for return.
Return Shipping
We provide a complimentary insured return shipping label. Returns must use this label to be insured.
How to Return an Item
Refunds
All returns are inspected upon receipt. We may issue partial refunds or deny refunds if conditions are not met.
Processing Time
Refunds are processed within 5–15 business days after inspection is complete.
Refund Method
Refunds are issued to the original payment method only. International refunds are processed in USD at the original exchange rate.
RMA Requirement
RMA numbers are required, valid for 7 days. Returns without a valid RMA will not be accepted.
Chargebacks
By completing a purchase, you agree to this policy. Please contact us before initiating a chargeback.
Have a question about your return?
Our team is here to help. Reach out and we'll get back to you as soon as possible.
Contact Us